Support — eBike Sync

Need help with eBike Sync? We’re happy to help.

Contact

We usually reply within 2–3 business days.

When reporting a connection problem, the fastest way to help us is to attach a diagnostic log: in the app, go to Settings → Send logs to support. This opens your email app with the log attached so you can review and send it.

Supported e-bikes

eBike Sync connects over Bluetooth to:

A growing range of e-bike Bluetooth displays and motor systems
Compatible cycle computers

Don’t see your bike? Email us — we’re actively expanding compatibility.

Frequently asked questions

The app can’t find my bike

Make sure your bike / display is powered on and awake.
Enable Bluetooth on your phone and grant the app the Bluetooth permission when prompted.
Stay within a few meters of the bike during the scan.
If it still doesn’t appear, fully close and reopen the app, then try again.

It connects but I see no data

Power-cycle the bike’s display and reconnect. If it persists, send us a diagnostic log (see Contact above).

Managing your subscription

eBike Sync Premium is an auto-renewable annual subscription billed by Apple.

Manage or cancel: iPhone Settings → [your name] → Subscriptions.
Restore a purchase (e.g. after reinstalling): open the app and tap Restore Purchases.

Privacy

Your bike data stays on your device. See our Privacy Policy for details.

Legal

eBike Sync is an independent app and is not affiliated with or endorsed by any e-bike manufacturer.